Roqitt Hosting Ltd - Notice history

We are aware of and have identified an issue with Panel01 causing a complete outage. We are actively working on this issue to restore the server as quickly as possible and can only apologise for any inconvenience this may be causing.

UPDATE 1.30pm BST: We are still actively working on getting this server back online. This is taking much longer than originally expected as the root issue turns out to be more complex than we originally thought.

UPDATE 5.35pm BST: We have managed to bring the server back online. However, due to some unexpected complications, we are now having to configure the server from scratch. Your logins for the panel will not work any more. New logins will be emailed across to you as soon as we are able to. We are working hard to restore full functionality as fast as we possibly can.

UPDATE 7.45pm BST: After successful re-configuration, we are happy to announce this server is back in operation. Emails have been sent out to affected customers with the new account login details and server information. We are now closing this incident.

We thank you for your ongoing patience and understanding during this time.

We are aware of and have identified a CRITICAL hardware issue on Cloud01. This is causing some downtime. Engineers are currently on site. We aim to have this issue resolved ASAP. We apologise for any inconvenience this may cause.

UPDATE 2.01pm BST: A reboot of Cloud01 has been successful in bringing Cloud01 back online. We are actively monitoring. Engineers are on standby for a hardware replacement if the issue re-occurs.

UPDATE 8.31pm BST (23/10/2023): After monitoring this incident over the past 48 hours, we're satisfied that this issue is now fully resolved. We are now closing this incident. If you continue to experience any issues, please reach out to our technical support team to investigate.

Engineers are currently investigating the issue. It's looking like an issue with GSL, one of our data centre's DDoS protected IP transit providers.